Resources

Upload Guide

This guide walks through uploading scan files for a new case. Following this process ensures your submission is complete and can proceed to planning without delay.

1. 1

   Export your CBCT as DICOM

   From your CBCT scanner or imaging software, export the full DICOM series. Ensure the export includes all axial slices — do not export as a single composite image.

2. 2

   Export intraoral scans as STL

   Export upper and lower arch scans as separate STL files from your scanner software (Trios, iTero, Medit, or equivalent). Avoid merging both arches into a single file.

3. 3

   Check file sizes before uploading

   DICOM series are typically 50–200 MB. STL files are usually under 50 MB per arch. Very large files may indicate an export error — check your scanner settings if file sizes are unexpectedly high.

4. 4

   Log in and start a new case

   From your portal dashboard, select "Start a Case". Choose the surgery type, enter the patient reference, and proceed to the upload step.

5. 5

   Upload files through the portal

   Use the file upload panel to add your DICOM and STL files. Files are uploaded securely over an encrypted connection. Progress is shown in the upload panel.

6. 6

   Add clinical notes and submit

   Include any relevant surgical objectives or movement requirements in the clinical notes field. Review your submission and confirm to send the case to the planning team.

File Requirements

The following file specifications apply to all case submissions. Submissions that do not meet these requirements may be flagged for resubmission before planning can begin.

CBCT / Radiology

Intraoral Scans

Additional files (recommended)

• Lateral cephalometric radiograph (JPEG or DICOM)
• PA cephalometric radiograph (JPEG or DICOM)
• Clinical photographs — frontal, lateral, and occlusal views
• Pre-surgical orthodontic setup documentation (where available)

Documentation

Reference documentation for the portal, planning workflow, and clinical output formats.

Full documentation is being prepared and will be published here. The sections below outline what will be available. If you require documentation before it is published, please contact the support team directly.

• Portal user guide (PDF) — case submission, management, and review
• Planning report format guide — how to read and interpret the planning PDF
• STL file guide — recommended viewers and how to open planning files
• Splint fabrication guide — printing settings for surgical occlusal splints
• DICOM export guides — instructions for common CBCT systems
• Data processing agreement — available on request for NHS and enterprise accounts

Support

The planning team is available Monday to Friday, 09:00–17:00 (UK time) for technical and clinical support queries.

For case-specific questions, use the messaging tool within the portal case view — this keeps all communication linked to the relevant case and ensures a faster response. For account and technical issues, contact us by email or phone.